Refund policy

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please note that the cost of returning the item is the responsibility of the customer. However, if the item is defective or does not work as advertised, we will gladly cover the return shipping costs. Please contact us to initiate the return process and we will guide you through the steps.

You can always contact us for any return question at shop [at] drekka.coffee

Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if you find any defects, damage, or if you've received the wrong item. We’re here to help and will work quickly to resolve the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (like food), custom products (such as special orders or personalized items). If you have any questions or concerns about your specific item, please get in touch with us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to get the item you want is to return the original item. Once your return is accepted, you can make a new purchase for the desired item.

Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.